📸 Step 1: Document the Issue
To help us resolve the issue, please:
Take clear photos of the damaged or faulty item
Include images of the outer packaging, any labels, and the problem area
Note down the order number and item name
⏱️ Step 2: Report Within 48 Hours
To be eligible for a replacement or refund, the issue must be reported within 48 hours of delivery.
📝 Step 3: How to Report
Log in to your account at www.easydiymart.com
Go to My Orders
Click “Report a Problem” next to the affected item
Fill out the form and upload the required photos
Submit the claim
Our team will review your request and respond within 1–2 business days.
🔁 What Happens Next?
Once your report is approved, you can expect one of the following resolutions:
A replacement item sent at no additional cost
A full refund to your original payment method
Store credit you can use for future purchases
❗ Conditions for Approval
To qualify for a damage claim:
The item must not have been used or tampered with after delivery
Photos must clearly show the issue
The report must be submitted within the specified timeframe
🧑💻 Still Need Help?
If you’re having trouble reporting or need urgent help:
📧 Email: info@easydiymart.com
We’re here to ensure your issue is resolved quickly and fairly.
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