How can we help you?

I’ve received a faulty/damaged item

We're sorry to hear that your order didn’t arrive in perfect condition. At Easy DIY Mart, we take every report of faulty or damaged items seriously and are committed to resolving the issue quickly.

📸 Step 1: Document the Issue

To help us resolve the issue, please:

  • Take clear photos of the damaged or faulty item

  • Include images of the outer packaging, any labels, and the problem area

  • Note down the order number and item name

  • ⏱️ Step 2: Report Within 48 Hours

    To be eligible for a replacement or refund, the issue must be reported within 48 hours of delivery.

📝 Step 3: How to Report

  1. Log in to your account at www.easydiymart.com

  2. Go to My Orders

  3. Click “Report a Problem” next to the affected item

  4. Fill out the form and upload the required photos

  5. Submit the claim

Our team will review your request and respond within 1–2 business days.

🔁 What Happens Next?

Once your report is approved, you can expect one of the following resolutions:

  • A replacement item sent at no additional cost

  • A full refund to your original payment method

  • Store credit you can use for future purchases


❗ Conditions for Approval

To qualify for a damage claim:

  • The item must not have been used or tampered with after delivery

  • Photos must clearly show the issue

  • The report must be submitted within the specified timeframe


🧑‍💻 Still Need Help?

If you’re having trouble reporting or need urgent help:

We’re here to ensure your issue is resolved quickly and fairly.

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