🚨 Step 1: Inspect on Delivery
Please inspect your package as soon as it arrives. If you notice:
Physical damage to the product or packaging
Missing parts
Broken or cracked components
Proceed to the next step immediately.
📸 Step 2: Take Photos
Capture clear pictures of:
The damaged item
The outer packaging
Any visible shipping labels
These help us speed up your claim and offer a suitable resolution.
📝 Step 3: Report the Damage
You must report the damage within 48 hours of delivery.
Here’s how:
Log in to your Easy DIY Mart account
Go to My Orders
Click “Report a Problem” on the relevant order
Fill out the damage form and upload the photos
🚫 Claims submitted after 48 hours may not be eligible for replacement or refund.
🔁 Resolution Options
Depending on the situation, we will:
Send a replacement item at no cost
Offer a full or partial refund
Provide store credit for future use
Our team will contact you within 1–2 business days after reviewing your claim.
🧑💻 Need Help?
For urgent cases, reach out to our support team directly:
📧 Email: info@easydiymart.com
We’re committed to resolving your issue quickly and professionally.
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